FAQs

  • We work with a variety of small businesses, ranging from artists and tradespeople to restaurants, farms, and non-profit organisations.

    We understand that each business is unique, which is why we create customised marketing solutions that are specifically designed to meet the needs of your business and help you reach your goals.

  • Our approach begins with an informal consultation where we take the time to really get to know you and your business. Typically, we meet at your business premises or somewhere convenient to discuss your target market, goals, and specific needs. This meeting helps us ensure that we're a good fit for one another. Following this, we develop a pitch that outlines our ideas along with a detailed quote and timeline. We’ll share these with you and invite your feedback so we can adjust our approach to better suit your vision.

  • The cost of a website can vary significantly based on the complexity of your needs. For example, if you already have an established brand with guidelines and messaging, it may reduce the overall cost. Conversely, if you need us to build everything from scratch—brand identity, design, and content—the project may require a larger budget.

    The best way to get a clear estimate is to get in touch so we can discuss your project in detail and provide a quote that’s tailored to your specific needs.

  • Project timelines can vary depending on the scope and complexity of the work, as well as your availability for consultations and feedback. Some projects, such as basic website updates or simple branding, can be completed within a few weeks, while more involved projects, like full website designs or multi-channel marketing strategies, may take a month or more. We always discuss the timeline upfront to set expectations and ensure a smooth process.

    Please get in touch if you'd like to discuss your project, and we'll be able to provide you with more information.

  • We prefer to work collaboratively with our clients because we believe your input is essential to creating a final product that truly reflects your business. At each stage of the process, we’ll present our work to you, gather your feedback, and make adjustments as necessary. This ensures that your vision and needs are being met every step of the way, and that we’re on the same page throughout the project.

  • Brilliant! Working on a project from its conception is really exciting, and a time to look forward and delve deep into what you're looking to get out of your business and the goals that you want to set.

    We're here to support you every step of the way, establishing your brand identity, and creating its online presence in a way that reflects your vision.

  • Yes, we can! Many of our clients come to us looking to refresh or update their existing website. We offer consultation services to evaluate your current site and suggest improvements. Whether you’re looking to optimise functionality, update the design, or boost engagement, we can provide a strategy that revitalises your online presence.

  • Our pricing structure is tailored to meet the unique needs of each client and project. We offer quotes based on the scope of work, such as branding, web design, or content creation.

    For detailed information, including specific rates and options, we’d be happy to discuss your requirements in a consultation and provide a more accurate estimate based on your goals and budget.

  • Absolutely! After completing our initial project—be it establishing brand guidelines or building your website—we’re here to assist with your ongoing marketing needs. Whether you require social media management, content creation, or strategic marketing advice, Flax is ready to support you in achieving your long-term goals.

  • We prioritise open communication throughout our projects, ensuring regular feedback and adjustments align with your vision. At the project’s outset, we establish a timeline together that outlines key milestones for review. If, at the end of the project, further changes are needed, they may incur additional charges. Our goal is to work closely with you to ensure you’re satisfied with the final result.